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Legal & Trust

Our policies and commitments covering how the platform may be used and how we protect the information entrusted to it.

Terms of Service
The agreement governing access to and use of the platform.
Acceptable Use Policy
What is and isn't permitted when using the system.
Privacy Policy
How personal information is processed and protected.
Data Protection Policy
Our public summary of data-protection commitments and safeguards.
SMS/Text Messaging Policy
How SMS opt-in, consent, message types, and STOP/HELP work.
Data Processing Agreement
Standard controller-processor terms (GDPR Art. 28); HIPAA BAA on request.
Service Level Agreement
Availability, support, and service-credit commitments.
Security & Vulnerability Disclosure
Security program overview and responsible-disclosure policy.
Accessibility Statement
Our commitment to accessible, WCAG-aligned software.

These documents are provided for transparency and are not legal advice. Contract documents (Data Processing Agreement, Service Level Agreement, and a HIPAA Business Associate Agreement where applicable) are also available to Customer Organizations on request.

PORTANUS

The comprehensive management platform for service-dog organizations — dogs, applications, placements, volunteers, donors, and reporting in one place.

Portanus is operated by Twin Raven Studios, Inc.

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© 2026 PORTANUS. Built for the organizations that change lives.
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