SMS/Text Messaging Policy

Effective date: July 9, 2026 · Last updated: July 9, 2026

Consent is express and optional. Portanus sends text messages only to people who have added and verified their own mobile number and turned on SMS in their account settings. Consent is never a condition of using Portanus, and mobile numbers are never shared with third parties or affiliates for marketing.

See the full opt-in walkthrough & consent language →

1. Who sends these messages

The Portanus platform ("Portanus," "we," "us"), operated by Twin Raven Studios, Inc., sends automated account-related text messages to its own users — platform operators and the administrators of organizations that use Portanus. Messages are transactional: they relate to your account, its security, and authentication. We do not send marketing or promotional texts under this program.

2. How you opt in

SMS is off by default. To receive texts, a signed-in user adds a mobile number under Account → Security & Notifications, verifies it by entering a one-time code we text to that number, and checks the opt-in box, which reads:

"Text me security alerts and account notifications — get sign-in verification codes (2FA), security alerts, and important account notifications from Portanus by SMS. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of using Portanus."

We record the consent, including the date and time and the disclosure text agreed to. Numbers are collected only this way — never purchased, rented, or gathered from any other source.

3. Message types you may receive

Two-factor authentication (2FA) — one-time sign-in verification codes.
Security alerts — e.g. a new sign-in, a password or MFA change, or a platform operator starting a support session on your workspace.
Account notifications — important, time-sensitive notices about your account.

Examples:

"Portanus: Your verification code is 481902. It expires in 10 minutes. Reply STOP to opt out."
"Portanus security alert: a new sign-in to your account was detected from Chrome on macOS. If this wasn't you, reset your password now. Reply STOP to opt out."

4. Message frequency, rates

Message frequency varies and depends on your account activity and security events (for example, a 2FA code is sent each time you sign in with SMS verification enabled). Message and data rates may apply, per your mobile carrier's plan. Portanus does not charge you for text messages.

5. Opting out and getting help

You can opt out at any time by replying STOP to any message, or by turning off SMS in your account settings. After STOP, we stop sending texts and update your consent record; reply START to resubscribe. Reply HELP for help, or contact us at support@twinravenstudios.com. Standard carrier keywords (STOP, UNSTOP, START, HELP) are supported.

6. Privacy — we never share mobile data for marketing

We do not sell, rent, or trade mobile phone numbers or SMS opt-in information. We do not share mobile opt-in information or consent with any third parties or affiliates for marketing or promotional purposes. Your number is used solely to deliver the account, security, and authentication messages you requested, and is shared only with the SMS-delivery provider (Twilio) that transmits those messages on our behalf under contract. For full details on how we handle personal information, see our Privacy Policy.

7. Contact us

Questions about our SMS program can be directed to support@twinravenstudios.com.

This document is provided for transparency and is not legal advice. It should be reviewed and tailored by qualified counsel, and kept in sync with the in-app opt-in disclosure and the Privacy Policy before being relied upon for carrier (A2P 10DLC / Toll-Free) verification.