Terms of Service

These Terms of Service ("Terms") govern access to and use of the Portanus platform ("the Service"), operated by Twin Raven Studios, Inc. ("we," "us"). By accessing or using the Service, the organization that subscribes ("Customer") and its authorized users ("Users") agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Service is a private, multi-tenant operational platform for service-dog and assistance-animal organizations. We grant the Customer a non-exclusive, non-transferable right to access and use the Service during the subscription term, solely for its internal business operations and subject to these Terms.

2. Accounts and access

Users must provide accurate registration information, keep credentials confidential, enable multi-factor authentication where required, and are responsible for activity under their accounts. The Customer is responsible for managing its Users' roles and access and for notifying us of any unauthorized use.

3. Acceptable use

Use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. We may suspend access that violates that policy or that poses a security or legal risk.

4. Customer data and privacy

As between the parties, the Customer owns the data it submits ("Customer Data"). We process Customer Data only to provide and secure the Service and as described in our Privacy Policy and, where applicable, a Data Processing Agreement and HIPAA Business Associate Agreement. We do not sell Customer Data or use it for advertising.

5. Fees

Fees, billing frequency, and payment terms are set out in the applicable order or subscription. Unless stated otherwise, fees are non-refundable and exclusive of taxes.

6. Intellectual property

We retain all rights in the Service, software, and documentation. These Terms do not transfer any ownership; the Customer receives only the limited rights expressly granted here.

7. Service levels and support

Availability and support commitments, where offered, are described in our Service Level Agreement.

8. Confidentiality

Each party will protect the other's confidential information using at least reasonable care and use it only to perform under these Terms.

9. Warranties and disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is," and we disclaim implied warranties to the extent permitted by law. The Customer is responsible for determining the Service's suitability for its regulatory obligations.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party's aggregate liability is limited as set out in the applicable order form. Nothing limits liability that cannot be limited by law.

11. Term and termination

These Terms apply for the subscription term. Either party may terminate for uncured material breach. On termination, access ends and Customer Data is handled per the Privacy Policy and any applicable agreement (including export and deletion).

12. Changes to these Terms

We may update these Terms; material changes will be communicated to Customers and reflected by an updated effective date.

13. Governing law and contact

These Terms are governed by the laws of [Governing Jurisdiction]. Questions can be directed to [legal contact email].

---

This document is a draft provided for transparency and is not legal advice. It should be reviewed and tailored by qualified counsel and aligned with your order forms and master agreement before use.